How to Write a Customer Service Cover Letter

People who work as customer representatives are the face of the organization, as they associate with customers and also know exactly what a customer wants from the company.

Steps

  1. Image titled Write a Customer Service Cover Letter Step 1
    1
    People who work as customer representatives are the face of the organization, as they associate with customers and also know exactly what a customer wants from the company. To properly associate with the customers, a customer service representative has to have people skills as one of his/her most important skill-set. The other skills customer service representative should have are: patience, but never condescending; and will do everything he or she can to help a person, but at the same time not be overcome by desperation.
  2. Image titled Write a Customer Service Cover Letter Step 2
    2
    The fulfillment in ones job will only be achieved when the customer service representative successfully helps a customer solve the problem or concern about the company. When you are unable to do this, you become frustrated fro the result will be irate, dissatisfied customer walking away or slamming the phone down on you.
  3. Image titled Write a Customer Service Cover Letter Step 3
    3
    If you are applying for a job in customer service, the important things to include in your resume are your background in the field; a transcript showing your educational attainments; and other certificates that your prospective employer might ask for. The cover letters is the tool that is used to hold all these together, and also help you get the job.
  4. Image titled Write a Customer Service Cover Letter Step 4
    4
    Since dealing in people will be one of the major things that will be required of your job, use the cover letter, to show your level of expertise and way with people. Make these skills evident by adding a personal touch to the cover letter. One of the ways to achieve this is by addressing the prospective employer by his or her name. It is also important that you sign the letter personally; and make sure that your finished product is presentable. The most important feature of the resume should however be to present you as the person best suited to meet the company’s goals, in that you can think while put on stress by the clients and get what a customer wants. To make the cover letter brief, all this should be talked of in three or four brief paragraphs since the employer just like the irate customer will have no time to listen to you utter useless things.
  5. Image titled Write a Customer Service Cover Letter Step 5
    5
    Remain confident and don’t sell yourself short to the employer but also show your abilities by making the cover letter both content-rich and brief. Provide all your contact information, and only include promises that you can live up to that is if you promise to show up for an interview, do so or pick the calls that come from the employer having given them the number for that purpose. It is important that you remember that you are in customer service even as you apply for the job, so prove to your prospective employers that you are skilled even before they hire you.
  6. Image titled Write a Customer Service Cover Letter Step 6
    6
    The skills required to handle customers are possessed by only few and you should show that you are among the few in your cover letter. With an effective cover letter, the customer service job that you want is yours for the taking!

Article Info

Categories: Official Writing and Complaints