How to Report a Bug in wikiHow (for Employees)

If you're a wikiHow employee, there is a different protocol for filing bugs to engineers. There's certain information that should always be included in bug reports.


  1. Image titled Report a Bug in wikiHow (for Employees) Step 1
    Always include additional information in bug reports. It shouldn't be too onerous to collect (if it is, contact another employee for training on how to collect it more efficiently):
    • Mention what browser you're using. E.g. Firefox, IE 8, etc.
    • Include the URL or article where the bug occurs. (A URL pointing to the article is preferred -- it's easier to just click than to "copy-paste-search-then-click".) Some bugs only appear on certain articles.
      • If you're seeing the bug on the Main Page or another frequently visited page, you should try to reproduce the bug on a page you reach via the Random Article link. This is important because the bug may exist only in cached HTML from up to a day ago, which means it could be fixed. Trying to reproduce the bug on a random article decreases the likelihood that you're viewing old HTML cached with the Squid front-ends dramatically.
      • If you are trying to be thorough in your report, you can test reproduction of the bug on other articles too and report both positive and negative results in the bug report.
  2. Image titled Report a Bug in wikiHow (for Employees) Step 2
    Explicitly mention whether you're logged into the site or not. Bugs occur differently depending on this factor.
    • If you're being thorough in your reporting, report what happens when you're logged in and when you're not.
  3. Image titled Report a Bug in wikiHow (for Employees) Step 3
    Force refresh your web browser for that page, or clear its browsing cache, before trying to reproduce the bug. This ensures that you don't report a bug that's already been fixed. Mention that you force refreshed explicitly in the report.
    • To force refresh a page in Firefox or Chrome on a Mac, hold down Command and Shift and hit 'R'. To force refresh a page in Firefox on Windows, hold down Control and Shift and hit 'R'.
  4. Image titled Report a Bug in wikiHow (for Employees) Step 4
    Try to reproduce the bug using a set of consistent, clear steps. Mention whether or not reproduce the bug in the report.
    • Some bugs are not reproducible, yet should still be reported. But you should at least reconsider filing it if you can't reproduce it.
    • If the bug cannot always be reproduced, include the server info from the bottom of the html for that page when the bug occurs (open the html source by viewing "Page Source" in Firefox, for instance):

       <!-- Served by in 0.135 secs. --> 
  5. Image titled Report a Bug in wikiHow (for Employees) Step 5
    Take screenshots of the problem and include them in the report.
    • Use Skitch or some similar program to create a URL for the image to include. Attaching a file is ok too, but URLs are easier.
    • Consider using if the issue is hard to reproduce. Include stuff like the cache clear in the screencast so that's not a question in the engineer's mind.
  6. Image titled Report a Bug in wikiHow (for Employees) Step 6
    Include any Javascript (JS) errors that occur on the page. Including this info, when there is a JS issue, helps us to respond immediately to the problem instead of having to reproduce it ourselves. It should lead to quicker turn around time on the problem.
    • To find JS errors on Mac+FF: Tools->Error console and then select the Errors tab. Try pressing "clear" and then refreshing the problematic page to clear out other websites errors and isolate our errors.
    • Mac+Chrome: View->Developer->Javascript Console. I think you might have to check a box to enable tracking, and then refresh. Errors will show up in the Javascript console in red.
    • Win+IE8: There's a developer console that you can access and find the errors in there.
    • Win+IE6,7: You're screwed, sorry.
  7. Image titled Report a Bug in wikiHow (for Employees) Step 7
    Email the engineers or all staff if this is an important bug that should be fixed quickly. If the site is down, call the engineers. If it's less important, file in Lighthouse.

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