How to Remove Norton GoBack from Your PC and Access the Hard Drive

Trying to access your hard drive but Windows won't see it? Norton's GoBack may be the culprit. What Norton’s GoBack does is take over the Master Boot Record (MBR) of Windows and creates its own restore points. Windows does/will not recognize the hard drive if Norton’s GoBack is installed.

Steps

1
Use a utility to remove GoBack before Windows can recognize the hard drive.
- Download the file: ftp://ftp.symantec.com/public/english_us_…ack/NGBBoot.iso
- If that link doesn’t work, you can download it from the other link below (look for a gold button that says “Download”): http://service1.symantec.com/support/gobac…nam&seg=ag
2
Burn this image to a CD as an ISO file. Most CD burning programs can burn ISO images, but if you have a doubt, get a copy of Nero or PowerISO.
3
Boot to this CD. Restart your PC, and continually hit F12 until the one time boot selection pops up (ESC in some HP/Compaq Machines).
4
You’ll get a menu. Choose the first option, which should read something like “Unhook Norton GoBack from MBR.”
5
If you get another prompt to unhook GoBack from the MBR select “YES”. This will take about 1-2 hours to uninstall (?)
6
When everything is uninstalled, you will get another prompt to “Repair the MBR”. Make sure you do this.
7
Then your hard drive will be unhooked from the gripes of the crappy Norton’s software and you will have access to your Hard drive and Windows will now be able to see the hard drive.

Warnings

This process will remove ALL of your Norton GoBack restore points.

Sources and Citations

http://www.mycrazymachine.com/mcmblog/ - Original source, shared with permission.

Article Info

Categories: Hardware Maintenance and Repair | Install & Uninstall Software