How to Fix “NTLDR is Missing”

When booting up your Windows XP or Windows 2000 computer, you might receive the error message, “NTLDR is missing” if you have too many files saved to the root folder of a boot volume that uses the NTFS file system. To resolve this error, you must have a Windows XP or Windows 2000 boot disk on hand, and will need to contact Microsoft Customer Support Services directly to receive a special utility that can help you fix the problem.

Steps

  1. Image titled Fix “NTLDR is Missing” Step 1
    1
    Go to the Microsoft Customer Support Services website at https://support.microsoft.com/en-us/contactus?ws=support.
  2. Image titled Fix “NTLDR is Missing” Step 2
    2
    Click on “Technical Support.
  3. Image titled Fix “NTLDR is Missing” Step 3
    3
    Sign in to your Microsoft account.
    • Click on “Sign up now” and follow the on-screen prompts if you do not have a Microsoft account.
  4. Image titled Fix “NTLDR is Missing” Step 4
    4
    Click on “Windows,” then click on the version of Windows installed on the affected computer.
  5. Image titled Fix “NTLDR is Missing” Step 5
    5
    Follow the on-screen prompts to receive personalized help based on the make and model of the affected computer. For example, you may be asked to provide the affected computer’s product ID and the region in which you live.
  6. Image titled Fix “NTLDR is Missing” Step 6
    6
    Inform Microsoft that you need the “Bcupdate2.exe utility. This product will help correct the “NTLDR is missing” error. Microsoft may send this utility to the affected computer in the form of a software update.
  7. Image titled Fix “NTLDR is Missing” Step 7
    7
    Insert your Windows XP or Windows 2000 boot disk into the disk drive on the affected computer. The boot disk will allow you to access the volume that isn’t booting up due to the NTLDR error.
    • Contact your administrator or another user who has a working Windows XP or Windows 2000 computer for help with creating a boot disk if you don’t have one.
  8. Image titled Fix “NTLDR is Missing” Step 8
    8
    Power on the affected computer.
  9. Image titled Fix “NTLDR is Missing” Step 9
    9
    Click on “Start,” then click on “Run.
  10. Image titled Fix “NTLDR is Missing” Step 10
    10
    Type “cmd. The Command Prompt window will display on-screen.[1]
  11. Image titled Fix “NTLDR is Missing” Step 11
    11
    Type the following command into Command Prompt: c:\bcupdate2.ex_ c:\bcupdate2.exe
  12. Image titled Fix “NTLDR is Missing” Step 12
    12
    Press “Enter” to execute the command. This command will extract the “Bcupdate2.exe” utility from the software update provided by Microsoft.
  13. Image titled Fix “NTLDR is Missing” Step 13
    13
    Type the following command into Command Prompt: Bcupdate2.exe C: /F
  14. Image titled Fix “NTLDR is Missing” Step 14
    14
    Press “Enter. This command will update the boot code of the faulty NTFS volume.
  15. Image titled Fix “NTLDR is Missing” Step 15
    15
    Press “Y” if prompted to update the boot volume. When the process is complete, your computer will display, “The boot code was updated successfully.”
  16. Image titled Fix “NTLDR is Missing” Step 16
    16
    Remove the boot disk from your computer, and restart as normal. The “NTLDR is missing” error when no longer display upon startup.[2]

Tips

  • Accept all software updates that Microsoft sends to your Windows XP or Windows 2000 computer. Installing all recommended software updates can help prevent your computer from experiencing various software issues, such as those caused by “NTLDR is missing.”

Article Info

Categories: Maintenance and Repair | System Maintenance and Repair