How to Do Basic Troubleshooting for Broadband Connection

Four Methods:Checking for Dial ToneChecking the CablesRestarting the RouterDoing a Direct Connection

There will be times when your broadband connection goes awry or be lost. Before calling your service provider’s hotline, try to troubleshoot and bring back the connection yourself. This is faster than waiting for the customer support to address your concern. If you still need to call in the end, you would have at least narrowed down the possible causes, thereby making it easier for the customer support to resolve the issue.

Method 1
Checking for Dial Tone

  1. Image titled Do Basic Troubleshooting for Broadband Connection Step 1
    1
    Pick up your landline phone. If your broadband connection is linked up to your landline phone, check if the phone is properly connected and working.
  2. Image titled Do Basic Troubleshooting for Broadband Connection Step 2
    2
    Listen for a dial tone. The dial tone should be normal, and without white noise.
  3. Image titled Do Basic Troubleshooting for Broadband Connection Step 3
    3
    Call customer support. If there’s no dial tone or there’s noise on the line, there may be a problem with the phone wires, which then affects your broadband connection. Report this.

Method 2
Checking the Cables

  1. Image titled Do Basic Troubleshooting for Broadband Connection Step 4
    1
    Examine the cables. Look at the back of the router, and ensure that all cables are properly secured. Trace them back until you reach the wall socket. Check for any broken or faulty cables.
  2. Image titled Do Basic Troubleshooting for Broadband Connection Step 5
    2
    Connect the cables. If there are disconnected cables, secure and reconnect them. Observe the lights on the router to determine if connections are being made.
  3. Image titled Do Basic Troubleshooting for Broadband Connection Step 6
    3
    Check your Internet connection. Find out if doing the previous steps has resulted in a restored connection.
  4. Image titled Do Basic Troubleshooting for Broadband Connection Step 7
    4
    Call customer support. If all the cables are properly connected, there’s no problem with your own wiring. The problem may be outside your own home or with the service provider.

Method 3
Restarting the Router

  1. Image titled Do Basic Troubleshooting for Broadband Connection Step 8
    1
    Check the cables. Look at the back of the router and ensure all cables are properly secured. Trace them back until you reach the wall socket. Check for any broken or faulty cables.
  2. Image titled Do Basic Troubleshooting for Broadband Connection Step 9
    2
    Turn off the router. A simple restart may just do the trick. Wait for about a minute.
  3. Image titled Do Basic Troubleshooting for Broadband Connection Step 10
    3
    Turn on the router. As you do so, observe all the lights on the router.
  4. Image titled Do Basic Troubleshooting for Broadband Connection Step 11
    4
    Check your Internet connection. Find out if doing the previous steps has resulted in a restored connection.
  5. Image titled Do Basic Troubleshooting for Broadband Connection Step 12
    5
    Call customer support. If after the restart you still don’t have Internet connection, the problem may be outside your own home or with the service provider. It can also be the router itself.

Method 4
Doing a Direct Connection

  1. Image titled Do Basic Troubleshooting for Broadband Connection Step 13
    1
    Get a LAN cable. If you’re connected to your broadband via Wi-Fi, try to connect directly using a LAN cable instead.
  2. Image titled Do Basic Troubleshooting for Broadband Connection Step 14
    2
    Plug the LAN cable to the router. Connect your computer directly to the router using the LAN cable.
  3. Image titled Do Basic Troubleshooting for Broadband Connection Step 15
    3
    Check your Internet connection. Find out if doing the previous steps has resulted in a restored connection.
  4. 4
    Call customer support. If after the direct LAN cable connection you still don’t have Internet connection, the problem isn’t with your Wi-Fi. The problem may be outside your own home or with the service provider. It can also be the router itself.
Image titled Do Basic Troubleshooting for Broadband Connection Step 16

Article Info

Categories: Networking