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wikiHow to Become a Hotel Receptionist

Hotel receptionists are responsible for helping guests to make reservations, welcoming people to the hotel, answering questions and meeting the needs of guests during their stay. Receptionists are expected to be friendly, professional, responsive and able to multi-task. With the U.S. Bureau of Labor Statistics estimating that the field will grow by 14 percent before 2018, there are plenty of opportunities for receptionists interested in working for hotels. Become a hotel receptionist by gaining office and hospitality experience, and showing potential employers that you can provide excellent customer service.


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    Understand the job description. While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. These include handling reservations and cancellations, managing payments, answering questions, taking messages, managing the front desk and answering the phone.
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    Prepare to work a variety of shifts. Working as a hotel receptionist will require you to work days, nights, weekends and sometimes overnight. Be prepared to keep a flexible schedule.
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    Get a well-balanced education. A minimum of a high school diploma will be required, and some college courses will also help you become a hotel receptionist. Hotels are frequently international. Learning a second language, especially one used by tourists in the location you wish to work in, can be advantageous.
    • Take English and communications classes that will provide you with the ability to communicate effectively verbally and in writing.
    • Take math and finance classes so you are prepared to handle payments and money.
    • Look for opportunities to take hospitality courses. Many community colleges and online schools offer classes in travel, tourism and hotel management.
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    Obtain experience in office and front desk functions.
    • Work as a receptionist or an office assistant in a professional setting. This will help you learn skills required of a hotel receptionist.
    • Answer phones, greet customers, organize paper and computer files, and get experience managing multiple administrative functions.
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    Sharpen your customer service skills. Working as a clerk in a retail setting, or in a call center will give you the customer service experience that you need to become a hotel receptionist.
    • Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers.
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    Keep up with computer software and technology. Many hotels will have specific databases and online reservation systems that they use. You will need to learn computer programs quickly.
    • Learn how to use Microsoft Office, including Word, Excel, Access and Outlook.
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    Put together a hotel receptionist resume that reflects your education and experience. Make sure you have an objective line, which references your goal of becoming a hotel receptionist.
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    Look for job opportunities.
    • Check online job search websites such as CareerBuilder, Monster and Indeed. You can perform a search using specific keywords such as "hotel receptionist" and choosing the city or state you want to work in.
    • Drop off your resume at local hotels where you would like to work. Ask to speak to the manager and introduce yourself. This will give you a chance to demonstrate your professional, positive attitude and personality.


  • Learn a foreign language. Being able to communicate with international guests will help you get a job as a hotel receptionist.
  • Talk to hotel receptionists about their jobs. A professional will be able to tell you about their daily work, and can give you some advice on how to become a hotel receptionist, and what skills and strengths you will need.

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Categories: Hospitality