How to Be a Competent Server

Did you enjoy your service today? Good afternoon, how are you doing today? My name is John Q Waiter I will be the narrator for your journey today. May I start you out with something to jog your brain?


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    Understand what it takes to be a competent server. Ask yourself the question "what do we need to feel fulfilled when being served?". In the service world, you either do your job well or you make no money.
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    Consider the customer's side of the transaction. As a customer, we need to feel taken care of, we are paying to be pampered. Of course, the extent of pampering is dependent on the type of restaurant, as in McDonalds may not bring you a refill on a water, whereas another style of restaurant would do this. Customers are demanding they are paying to be served at the table. It is for this reason that the server needs to be able to adjust to all situations on the go.
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    Learn the five rules for servers:
    • Always have a smile, a genuine happy outlook shows through. What you do is your livelihood. How you conduct yourself and convey it to others pays your bills and keeps food on your table.
    • Anticipate what people need before they have to think about it. This may seem difficult but it is really common sense. If the glass is half full, fill it, if the plate is empty, take it away and ask what else they need. Even if you know the answer, this makes the customer feel relaxed.
    • Be knowledgeable, understand the menu, and be able to show the customer your expertise in your line of work. The service industry is much underrated, but not everyone can do it.
    • Know your customers and let situations dictate the kind of service that is needed. Business professionals on lunch want to be left alone to conduct business. They may not want to sit and chat. A birthday party may require a lot of attentiveness. You could make a great or bad memory for the customer’s special day.
    • Do not act over-eager. Show the customer that they matter. If they feel that, they will reward you. When they think, you are just there to see what is left on the table, you may not see much there. Always remember it is gratuity, the customers have already paid for the food.


  • In general many people may not consider the service industry as a profession, yet think in your life day-to-day how often you are served, how often do you depend on that person behind the counter or at the side of your table to fulfill or add to your daily needs?
  • The service industry is age old, in one capacity or another. We all have times when we need taken care of during small vacations of convenience; the server can make or break a customer’s experience. Not only can it make or break it for the customer, also it can make or break the restaurant as well. Word of mouth about a bad dining experience can go a long towards a restaurant’s longevity. The server has a critical role in this aspect of the restaurants ability to maintain and grow its customer base.
  • As you are expanding the dining experience for the consumer, one has to keep in mind that we live in a digital world. Anything and everything can be posted online in numerous sites on the World Wide Web. One would hate to have their name or where they work listed on one of these sites. So, don’t let it happen to you.

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Categories: Hospitality